PMG Case Central is an enterprise case management platform designed to support complex operational workflows. My role focused on improving the usability and organization of existing product documentation, making it easier for users to navigate and understand platform functionality.

My Contributions

• Audited existing documentation within Paligo.

• Reorganized documentation architecture for improved navigation.

• Updated content to reflect current product workflows and UI changes.

• Refreshed screenshots and visual documentation.

• Improved release notes structure.

• Recommended documentation governance practices for long-term maintenance.

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