Supported the end-to-end product lifecycle through technical documentation, product operations, QA processes, release documentation, and knowledge management.
Designed and maintained a scalable knowledge base for an AI-powered government contracting platform, making complex product workflows accessible to both technical and non-technical users. Beyond technical documentation, I partnered closely with product, engineering, marketing, and QA teams to support feature releases, standardize operational processes, and improve product enablement.
My Role
Technical Writer & Associate Product Manager
My Contributions
Technical Documentation
Built and maintained the platform's knowledge base using HubSpot and Google Docs.
Authored feature documentation, onboarding guides, and user documentation for modules including Search Builder, Document Finder, Leads Grid, and Pursuits Calendar.
Updated documentation alongside new product releases to ensure accuracy and consistency.
Created internal documentation and support resources for product and customer-facing teams.
Product Operations & Release Management
Collaborated with product managers, developers, marketing, and sales teams to support new feature launches and documentation updates.
Created Product Requirement Documents (PRDs) to define feature requirements and support future product development.
Developed release SOPs to standardize documentation and release workflows across product versions.
Contributed website content and feature messaging to communicate new functionality to customers.
Coordinated documentation updates across multiple teams to ensure consistency throughout the product lifecycle.
Quality Assurance
Executed recurring monthly QA cycles to validate platform functionality before releases.
Designed QA checklists to standardize feature testing and release validation.
Authored QA SOPs that established repeatable quality assurance processes for the team.
Tested documented workflows to verify documentation accurately reflected actual product behavior.
Logged defects, usability issues, and inconsistencies, working closely with engineering teams through resolution.
Verified feature updates before publishing documentation and release materials.
Skills Demonstrated
Product Documentation
Knowledge Management
Product Operations
Quality Assurance
Feature Validation
Cross-functional Collaboration
Technical Communication
Information Architecture
Designed and maintained a scalable knowledge base for an AI-powered government contracting platform, making complex product workflows accessible to both technical and non-technical users. Beyond technical documentation, I partnered closely with product, engineering, marketing, and QA teams to support feature releases, standardize operational processes, and improve product enablement.
My Role
Technical Writer & Associate Product Manager
My Contributions
Technical Documentation
Built and maintained the platform's knowledge base using HubSpot and Google Docs.
Authored feature documentation, onboarding guides, and user documentation for modules including Search Builder, Document Finder, Leads Grid, and Pursuits Calendar.
Updated documentation alongside new product releases to ensure accuracy and consistency.
Created internal documentation and support resources for product and customer-facing teams.
Product Operations & Release Management
Collaborated with product managers, developers, marketing, and sales teams to support new feature launches and documentation updates.
Created Product Requirement Documents (PRDs) to define feature requirements and support future product development.
Developed release SOPs to standardize documentation and release workflows across product versions.
Contributed website content and feature messaging to communicate new functionality to customers.
Coordinated documentation updates across multiple teams to ensure consistency throughout the product lifecycle.
Quality Assurance
Executed recurring monthly QA cycles to validate platform functionality before releases.
Designed QA checklists to standardize feature testing and release validation.
Authored QA SOPs that established repeatable quality assurance processes for the team.
Tested documented workflows to verify documentation accurately reflected actual product behavior.
Logged defects, usability issues, and inconsistencies, working closely with engineering teams through resolution.
Verified feature updates before publishing documentation and release materials.
Skills Demonstrated
Product Documentation
Knowledge Management
Product Operations
Quality Assurance
Feature Validation
Cross-functional Collaboration
Technical Communication
Information Architecture